is baji FAQ —
Mobile, Deposit and Bonus Guide

Old cache in the mobile browser often slows down page loading. Go to Settings in Chrome or Safari, find "History" or "Privacy", and clear Cache and Cookies, then restart the browser. Refreshing the is baji page fixes the problem in most cases. If it does not, try using the app.

On Android, open is baji in Chrome, tap the three-dot menu, and select "Add to Home screen" — a shortcut icon will be created. On iPhone, open the site in Safari, tap the Share icon at the bottom, then select "Add to Home Screen". After that, you can open is baji directly from your home screen just like an app.

If the connection drops during a live casino or is baji slot game, the session stays active on the server for a short time. When the internet returns, logging in on the same browser will resume the game from where it left off. However, a very long gap will end the session. Start playing with a reliable mobile data or Wi-Fi connection, especially during live tournaments or BPL match betting.

is baji works on both Android and iOS. The site runs best on the latest version of Chrome, Safari, or Firefox. On older Android 6 or below devices, some live games may not run properly. Official Android and iOS apps are available through official channels — get them from there.

First make sure you are entering the username and password correctly — Caps Lock or a Bengali keyboard being active can cause errors. If the problem continues, use the "Forgot password?" option on the is baji Login page. Try clearing the cache and logging in again, or contact live chat directly.

is baji currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla, BRAC, and Islami Bank). Each method is fast and secure. Log in to your account and choose your preferred method from the "Deposit" option.

The minimum deposit amount for any method at is baji is ৳500. The same rule applies whether you want to play is baji slot games or any other category. This minimum is the same across all deposit methods — bKash, Nagad, Rocket, Upay, or bank transfer.

is baji does not charge any separate fee on deposits. However, if your mobile banking provider or bank has its own transaction charges, those are applied by them — is baji has no control over that. Keep the transaction reference number to confirm the correct amount.

Log in to your is baji account and open the "Deposit" page. Select Nagad as the method, enter the amount (minimum ৳500), and send money to the Nagad number shown on the screen. Once the payment is done, enter the transaction reference number in the form. It may take a few moments for the amount to appear in your account balance.

The minimum withdrawal amount at is baji is ৳1,000. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer. The money usually arrives within 30 minutes to 3 hours. The withdrawal account number must be registered in your own name.

For identity verification at is baji, a National ID card (NID), passport, or driving licence is generally accepted. A scan or clear photo of the document must be uploaded so that all details are readable. Expired documents are not accepted — always submit a current and valid document.

Yes, this is important. The name registered on your is baji account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. A name mismatch can cause withdrawals to be held. Enter the correct name at registration — changing it later will require help from the support team.

If the submitted document is not accepted, first read the reason for rejection carefully — this usually happens when the photo is blurry, cropped, or expired. Take a new clear and complete photo and submit it again. If the problem persists, contact is baji via live chat or email — the support team will resolve it quickly.

is baji uses SSL encryption to keep all information secure. Your NID or passport copy is used only to confirm your identity and is not shared with any third party. Read the is baji privacy policy for more details.

Yes, the is baji support team is active seven days a week, twenty-four hours a day. If you have a problem late at night, contact live chat — you will usually get a quick response. Support continues even on days when traffic is high, such as during BPL matches or T20 tournaments.

is baji offers two support channels: live chat directly within the website or app, and email. Support is available through both. For urgent issues, live chat is fastest; for less urgent matters, you can write in detail via email.

is baji support is available in both Bengali and English. For Bangladeshi players, getting support in Bengali is easier and more comfortable. If you write in Bengali from the start of the chat, the team will reply in Bengali.

Keep the following information at hand before contacting support: your registered username or email, a brief description of the problem, the transaction ID or reference number if the issue is payment-related, and the approximate time when the problem occurred. Having these details will help the support team resolve your issue faster.

Yes. is baji follows a responsible gaming policy. If you want to set limits on your play or take a break from your account, let the support team know. Opening an account for anyone under 21 is prohibited, and you can contact support if you have any concerns about this.

When you open an account at is baji for the first time and make your first deposit, the welcome bonus is added automatically: 120% bonus, up to ৳5,000. Example: if you deposit ৳1,000, you get a ৳1,200 bonus, making the total balance ৳2,200. Before withdrawing the bonus, you must wager the bonus amount 25 times (wagering: ৳1,200 × 25 = ৳30,000).

Wagering is calculated only on the bonus amount, not on the deposit. For the is baji welcome bonus, the wagering requirement is 25 times. If you deposit ৳8,400, the bonus is ৳5,000, and wagering is ৳5,000 × 25 = ৳1,25,000. Placing bets of this amount in casino or slot games makes the bonus winnings eligible for withdrawal.

Slot games, live casino, virtual casino, and other casino games generally count towards completing the wagering requirement. However, depending on the terms of a specific bonus, some games may contribute partially or not at all. Read the is baji terms and conditions or ask support for the latest information.

The welcome bonus is available to each player only once — on the first deposit. Creating multiple accounts to claim the bonus is against the rules. However, is baji's weekly reload reward (50%, up to ৳5,000) and the slot festival bonus (75%, up to ৳8,000), along with several other promotions, are regular or repeatable.

Each bonus has a set validity period, within which the wagering requirement must generally be completed within a few days of the bonus being added. If wagering is not completed within the specified time, the bonus is cancelled and any winnings earned from it may also be cancelled. So after receiving a bonus, check your balance and the expiry date regularly.