is baji Privacy Policy

1 Introduction and Applicability

is baji treats the protection of personal information of all its registered users as its highest priority. This Privacy Policy ("Policy") describes what information is collected when you use the is baji website and related services, how that information is used, and what steps are taken to keep your information secure.

This Policy is an integral part of is baji's Terms and Conditions. By using our services you consent to the data processing practices described in this Policy. This Policy applies to is baji's website, mobile application and all digital services.

2 Types of Information Collected

is baji collects several categories of information, detailed below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address
• User photo (if required)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers or bank account details (for processing transactions)
• Deposit and withdrawal history
• Betting and gaming activity records

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system and device model
• Time of site access, page navigation and session duration

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Documentation of account-related requests and complaints

3 How Information Is Collected

is baji collects user information in the following ways:

3.1 Information Provided Directly

Information you provide is collected directly when you register an account on is baji, log in, make a deposit or withdrawal, or contact the support team. At registration you are required to provide your name, email address, mobile number and date of birth.

3.2 Automatically Collected Information

When you use the is baji website or mobile app, certain information is collected automatically. This includes IP address, device information, browser logs and usage data obtained through cookies.

3.3 Information Received from Third Parties

Relevant information about you may be received in limited form from identity verification services or payment processors, but only for legal and security purposes.

4 Purpose of Using Information

is baji uses collected information only for the following specific purposes:

• Account management: For registration, login, password recovery and account verification.
• Payment processing: For the secure execution of deposits and withdrawals.
• Identity verification: To prevent fraud and ensure a secure service.
• Customer support: To resolve issues via 24/7 live chat and email.
• Service improvement: To analyse user experience and improve service quality.
• Security monitoring: To detect unusual activity and keep the platform secure.
• Legal obligations: To comply with applicable laws and regulations.
• Promotional communications: To inform you of bonuses, offers and updates, based on your consent.

5 Information Storage and Security

is baji follows industry-standard security practices for storing user information.

5.1 Encryption and Security Technology

The website and mobile app are fully secured through SSL (Secure Socket Layer) encryption. The highest encryption protocols are used during data transmission to completely prevent unauthorised access.

5.2 Retention Period

Your personal information is retained for the entire period your account is active and, after that, for a defined period as required by legal obligations. Information that is not legally required to be kept after an account is closed is securely deleted.

5.3 Internal Access Controls

Among is baji's staff, only those who need it to carry out their duties can view specific user information. Every access event is logged and regularly monitored.

6 Sharing Information with Third Parties

is baji does not generally disclose any user's personal information externally. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Information required to process transactions through bKash, Nagad, Rocket and Upay, as well as bank transfer services, is passed to the relevant payment provider. This information is used solely for processing transactions.

6.2 Technology and Service Partners

is baji relies on certain technology partners to operate its services. These partners are contractually bound to keep information confidential and may not use it for their own purposes.

6.3 Legal Obligations

is baji may be legally required to disclose information as part of a court order, government directive or legal process. In such cases, applicable law is followed.

7 Cookies and Tracking

Cookies and similar technologies are used on the is baji website and app. These technologies help improve service quality and personalise the user experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification and keeping basic services running. Without them the website will not function properly.

7.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the site. This information is used to improve service quality and design.

7.3 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some services.

8 Your Rights

Every registered user of is baji has the following rights regarding their personal information. These rights are upheld as part of is baji's Responsible Gaming policy.

8.1 Right to Access Information

You have the right to know what information has been collected about you and how it is being used. You can request this information by contacting the support team.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected or updated.

8.3 Right to Delete Information

You may request the deletion of information that does not need to be retained beyond legal obligations. If you believe any information is being held unnecessarily after your account is closed, submit a request to have it deleted.

8.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. This preference can be changed in your account settings or through the support team.

9 Privacy of Minors

is baji strictly prohibits persons under the age of 21 from registering or using its services. This platform is operated solely for adults (21+).

Each user's age is verified at registration. If a person is found to be under 21, their account will be immediately cancelled and all associated information will be securely deleted.

10 Changes to This Policy

is baji reserves the right to update or amend this Privacy Policy at any time. If any significant changes are made, registered users will be notified by email or a clear notice will be posted on the website.

Continuing to use the service after changes have been made will be taken as your consent to the updated Policy. The date of the most recent change will always be shown at the top of this page. For more details about recent changes, visit our FAQ page.

11 Contact

If you have any questions, concerns or requests regarding this Privacy Policy, contact the is baji support team directly. Our team is available 24 hours a day, 7 days a week in both Bengali and English.